Privacy Policy

1. Who We Are

Rebel County Roofing & Repairs provides roofing and related repair services across Cork City and County Cork. For the purposes of the General Data Protection Regulation (GDPR) and applicable Irish data-protection law, we are the data controller for the personal data described in this policy.

Website: rebelcountyroofing.com
Email: hello@rebelcountyroofing.com
Telephone: +353 85 244 3833
Service area: Cork City and County Cork, Ireland

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

• Quotation and enquiry information: your name, telephone number, message, property or service location, requested service and preferred contact details.
• Communications: information you provide by telephone, email or through our website form, including photographs of roofing problems that you choose to send.
• Customer and project information: quotation details, job records, invoices, payment records, correspondence and information required to arrange or complete roofing work.
• Technical information: IP address, browser type, device information, approximate location, referral page, access times, security logs and information about how the website operates.
• Cookie and preference information: necessary cookie data and, where you consent, analytics or advertising information.

Please do not send sensitive personal data through the quotation form. If you send photographs, avoid including people, vehicle registrations, documents or other unnecessary personal information.

3. How and Why We Use Personal Data

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

4. Cookies and Tracking Technologies

Cookies are small files placed on a device when a website is visited. Our website may use strictly necessary cookies to deliver requested functionality, maintain security, remember privacy choices and support website forms. These cookies do not normally require consent.

If we use analytics, advertising, remarketing or conversion-tracking technologies, they will be activated only after the required consent has been obtained. You should be able to accept, reject or change non-essential cookie choices through the website’s cookie controls.

Browser settings may also allow you to delete or block cookies. Blocking necessary cookies could affect parts of the website. The exact cookies available may change when website tools are added, removed or updated; the cookie-consent panel should provide current details.

5. When We Share Personal Data

We do not sell personal data. We may share only what is reasonably necessary with:

• website hosting, domain, email, form-delivery, security and IT service providers;
• accountants, payment providers, professional advisers and insurers;
• roofing subcontractors or suppliers where necessary to assess, arrange or complete requested work;
• analytics or advertising providers where those services are enabled and the required consent has been provided; and
• public authorities, regulators, courts or law-enforcement bodies where disclosure is legally required or necessary to protect legal rights.

Service providers acting on our behalf are expected to process personal data only for the agreed purposes and apply appropriate confidentiality and security measures.

6. International Data Transfers

Some technology providers may process information outside Ireland or the European Economic Area. Where this occurs, we will rely on an approved legal mechanism, such as an adequacy decision or appropriate contractual safeguards, and take reasonable steps to protect the information.

You may contact us if you would like more information about the safeguards relevant to your personal data.

7. How Long We Keep Personal Data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and dispute-resolution requirements. Our usual approach is:

• General enquiries and unsuccessful quotations: normally up to 24 months after the last meaningful contact, unless an issue requires longer retention.
• Customer, project, invoice and payment records: normally for the duration of the customer relationship and up to six years afterwards where required for Irish tax, accounting or legal purposes.
• Website security logs: for a limited period appropriate to security monitoring and investigation.
• Cookie information: for the period stated in the cookie-consent tool or until consent is withdrawn, where applicable.

Information may be retained longer if required by law, necessary for an active dispute or needed to establish, exercise or defend legal claims. It will then be deleted or anonymised when no longer required.

8. How We Protect Personal Data

We use reasonable technical and organisational safeguards designed to protect personal data from accidental loss, misuse, unauthorised access, alteration or disclosure. Measures may include secure hosting, access controls, software updates, backups, encryption in transit and limiting access to people who require the information for legitimate business purposes.

No internet transmission or storage system is completely secure. If you believe information sent to us has been compromised, contact us promptly.

9. Your Data-Protection Rights

Subject to the conditions and exceptions in applicable law, you may have the right to:

• be informed about how your personal data is used;
• request access to personal data held about you;
• request correction of inaccurate or incomplete data;
• request deletion of personal data in certain circumstances;
• request restriction of processing in certain circumstances;
• object to processing based on legitimate interests and object at any time to direct marketing;
• receive certain data in a portable, machine-readable format;
• withdraw consent at any time where consent is the lawful basis; and
• lodge a complaint with the Irish Data Protection Commission.

To exercise a right, email hello@rebelcountyroofing.com. We may request information needed to confirm your identity. We aim to respond without undue delay and normally within one month, as required by applicable law.

You can contact the Data Protection Commission through its website at dataprotection.ie.

10. External Websites and Services

Our website may contain links to external websites or services. We do not control their privacy practices. Review the privacy information of the relevant third party before providing personal data to it.

11. Children’s Privacy

Our roofing services and website are intended for adults arranging services for a property. We do not knowingly seek to collect personal data from children. If you believe a child has provided personal data to us, please contact us so that appropriate action can be taken.

12. Changes to This Policy

We may update this Privacy Policy when our website, services, providers or legal obligations change. The latest version will be published on this page and the “Last updated” date will be revised. Material changes may also be highlighted through the website where appropriate.